Return & Exchange Policy
Not satisfied with your purchase? No problem queeen, you have 7 days from your delivery date to return for store credit. Returns are only accepted when the item is unworn and in its original condition, tags must also be attached. However, exceptions can be made in the following situations wrong item received, damaged item, item not as described, or when the item isn’t true to size.
RETURN FEE IS COVERED BY THE CUSTOMER.
Discounted items are FINAL SALE, due to that they are not eligible for exchange, or store credit.
**** ATTENTION ***
Unfortunately this option is currently unavailable due to the current pandemic. We apologize for the inconvenience. Please be sure to read product descriptions before placing your order, and reach out to us if you have any questions.
WHEN SHOPPING, KEEP IN MIND:
- Details in description
- Suggestions for sizing ( if items runs small or large)
- Model size and measurement
In the event that you need assistance with choosing the right size, or have any questions or concerns, feel free to contact us via email at firstname.lastname@example.org, or send us a DM on Instagram @queen2queeens_
If you have received an item that is damaged, please contact customer service immediately. (Within 24 hours of receiving your package)